August 2008 Tip from an Appellate Practitioner

If your client calls you to ask the status of her appeal, you are guilty of a failure to communicate. Keeping clients informed, even when nothing is happening in their appeals, is essential to client service. So, for example, during the wait for submission or the issuance of an opinion, regularly send e-mails to your clients, even if only to say that the court has not yet taken action. In letting them know that nothing is happening, you are letting them know you care.”

Lynne Liberato, Partner Haynes & Boone, LLP
Board Certified in Civil Appellate Law